At Fulfillflex, we strive to ensure that your shopping experience is as delightful as the products we offer. Our Return and Refund Policy is designed to provide you with peace of mind while shopping. Please read the following guidelines carefully to understand our procedures regarding returns and refunds.

If you find it necessary to return a product, we kindly ask you to notify us within 48 hours of receiving your order. Requests made after this timeframe may not be accommodated, so please check your items promptly upon delivery.

In the unfortunate event that your product arrives damaged, we request that you record an unboxing video clearly showing the issue. This documentation is essential for us to investigate the matter thoroughly and to offer you the best possible resolution.

If you discover that any items from your order are missing, please provide an unboxing video displaying the items received. Contact us within 48 hours of delivery, and we will verify the situation. If confirmed, we will gladly process a refund for the missing items.

If you accidentally ordered the wrong item and wish to exchange it, please note that you will be responsible for the shipping costs related to returning the original item and sending the replacement. As a wholesale platform, we prioritize bulk purchases and shipping efficiencies. Our customer support team is here to guide you through the exchange process.

Refunds will be considered under the following circumstances:

• Damaged or Defective Products: Once we verify the damage through your submitted video, we will initiate the refund process.
• Missing Items: If we cannot fulfill missing items from your order, we will issue a refund for those specific items.

To be eligible for a refund or exchange, items must meet these conditions:

• Returned products must be unused, unwashed, and undamaged.
• All original packaging, accessories, tags, and labels must be included.

You will bear the cost of return shipping unless the return is due to an error on our part (e.g., a damaged or incorrect item). We recommend using a reliable shipping service with tracking to ensure the safe return of your product.

If you choose to reject or deny acceptance of your parcel after dispatch, please note the following deductions will apply from your refund:

• Shipping Charges: Two times the original shipping fee (covering both forward and return shipping).
• Packing Charges: A deduction of 20% of the product value will be applied as a packing charge.

These deductions will be accounted for before any refunds are processed.

Once your return is received and assessed, we will inform you about the status of your refund request. If approved, the refund will be processed and reflected in your original payment method within 7 business days.

Refunds will only be processed if:

• The product was not damaged during your possession.
• The item received is the same as what was ordered.
• The product is returned in its original condition.
• You provide an unboxing video as evidence.

To ensure a smooth return process, please remember that refunds are contingent on products being unused, undamaged, in original packaging, and accompanied by your receipt or invoice. Your refund will be initiated only once the product arrives back at our facility.

If you believe the product you received does not match its description or fails to meet your expectations, please reach out to our customer service team within 24 hours of delivery. Our dedicated team will assess your concern and take appropriate actions to resolve the issue.